Why Did My Cash App Payment Fail. We couldn’t verify the information used to submit this payment. Update the expiration date or billing address associated with your credit or debit card.;
If you receive notification that a payment made to your wepay account has failed, this means we were unable to fully process the transaction. If your customer has an invalid payment card or insufficient funds, you will receive a “failure charging customer” error message within the square app. It may look like the charge has posted to their account, but it should fall off after a few business days.
Select the account you sent the payment to and select the “cancel payment” at the bottom of the screen.
Sometimes you can guess why it was declined based on the response code, but only your credit card issuer or financial institution can confirm the specific reason, so your best bet is to get in. If you notice your cash app transaction is stuck on “pending,” it could be for one of two reasons. Transactions can fail for several reasons. If you receive notification that a payment made to your wepay account has failed, this means we were unable to fully process the transaction.