How To Work Out Net Promoter Score. Here’s how to calculate nps: To calculate your net promoter score, subtract the percentage of detractors from the percentage of promoters.
For example, if you had 100 responses with 60 promoters (promoters = 60 per cent) and 20 detractors (detractors = 20 per cent) this formula would become: Let’s take a look at an example to explain. Use the calculator below to calculate.
Let’s put this into practice.
Set your training sessions with the myzone system. Use the calculator below to calculate. So, if you had 60% promoters, 20% neutral answers, and 20% detractors, the calculation is still the same. To get your overall nps score, subtract the percentage of detractors from the percentage of promoters.