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How To Find Net Promoter Score. Ad powerful features built for business, designed for people, loved by teams. Nps is used to gauge customer loyalty and is an indicator of customer satisfaction.
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The first step is to determine what percentage of your customers are promoters, and what percentage are detractors. In one sentence, the nps score is a quantified score of how your customers see your brand and how loyal they are. What is net promoter score (nps) & how is it calculated.
An nps of 60 is a very good score as.
Now, calculate the percentage of promoters (61.5%) and detractors (11.6%). → read the chapter on how to calculate nps. Ad powerful features built for business, designed for people, loved by teams. What is net promoter score (nps) & how is it calculated.
