How To Calculate Net Promoter Score In Tableau. You can calculate your nps score by subtracting the number of detractors from the number of promoters, divide by the total number of respondents and then multiply by 100. (5 days ago) then, you calculate your net promoter score by subtracting the % of detractors from the % of the promoters:
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent. So, if 50% of respondents were promoters and 10% were detractors, your net promoter is a score of 40. Tough to help without seeing exactly what you have, but you can possibly get there by creating calculated fields:
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Passives (w) if [nps] > 6 and [nps] < 9 promoters if [nps] > 8 calculated field: When you get results from your net promoter survey, go to the analyze section and you’ll see a gauge that shows your overall net promoter score. Buku ini dijual terbatas, dapatkan sekarang juga. 18% answered 6 or below.