How To Calculate Net Promoter Score Example. Ad search net provider score. If you want to know what people think about your business, the only way to know is to ask them.
How to calculate an employee net promoter score (enps) there are two methods of creating an enps. Your nps is calculated by taking stock of all responses to the ultimate question and subtracting the percentage of 0 to 6 responses (detractors) from the percentage of 9 and 10 responses (promoters). Detractors is the number of respondents classified as detractors;
The first follows a similar method to the customer nps and, for the sake of this article, will be named “the conventional method”.
If you are intimidated by google spreadsheets and excel, you can opt for net promoter score calculators to make the math easier. Net promotor score calculation example. Average net promoter score example Ad powerful features built for business, designed for people, loved by teams.